Managing your Logicly Account

Last updated December 2024

Overview

This guide will take you through signing in to your Logicly account as well as ongoing password management. For information about Logicly’s Multi Factor Authentication (MFA) system, please see Logicly’s MFA User Guide.

Project-specific instructions

Information on setting up a Logicly account will differ for each project, so please refer to your relevant project guide or contact your Logicly Project Manager for more information:


Accepting a Logicly account invitation

Users that have successfully registered for a Logicly account will be sent an invitation by email and a verification code via SMS. Users will need to accept this invitation within 7 days, by following these steps:

  1. Click on the link contained in the email. You will be shown a page where you will need to input the verification code from the SMS you have been sent

  2. Input your verification code

    User verification enter sms code
  3. Click Submit

  4. You will be prompted to enter a new password

    Please note: This is a single use token - please don’t navigate away from this page until you have successfully set your password.

    Activate Account
  5. Enter your password

  6. Confirm your password

  7. Click Submit

  8. Your account will be activated

    Account Activated
  9. Navigate to your apps login screen and follow the Logging In instructions

Logging In

After navigating to your project’s home screen, click Sign in.

This will open a window to log in. Enter your email address and click Continue.

Sign In Step 1

On the next window, enter your password and click Continue.

Sign In Step 2

To maintain compliance with current best practices in security policy, Multi Factor Authentication (MFA) is in the process of being implemented for user access. It is being iteratively rolled out to specific user groups. Please refer to the MFA documentation for assistance in setting up and using MFA.

Supply backup email

The backup email address is used when resetting your password. If you forget your password an email is sent to both your primary email address and your backup email address. This allows you to regain access to your account in the event that you no longer have access to your primary email address.

  1. Click Set a backup email now

  2. This will open the Manage details page

  3. Under Manage Security Credentials there is an ‘Email address’ field

  4. Enter your backup email, in the email address field, under Manage Security Credentials

  5. Click Submit

  6. You now need to confirm your email address. You will be sent an email to the address you specified and an SMS to the mobile phone number on record. Please follow the link in the email and enter the code that was sent to your mobile

    User Verification
  7. Click Submit

  8. Your backup email is now confirmed

  9. Navigate back to your project’s home page and sign in

  10. The interface you will be able to access after login will depend upon the project and roles you have been assigned

Logging Out

Logout by:

  1. Clicking on the button to the right of the menubar that says Logged in as [Name]

  2. Click Logout from the options that open

We strongly encourage users to logout when they have completed their tasks.

Please note - our applications will automatically log users out after 15 minutes of inactivity. You will see a pop up box that provides a countdown feature prior to automatically logging out the idle user.

The login screen will confirm when an auto-logout has occurred to an idle user.

Updating your details

If your email address or mobile number has changed, it is important that you update your account. These instructions require you to have a working login which you know. Ensure you are logged in to proceed.

If you are unable to login and need your mobile phone number and/or email address updated to regain access then follow the instructions under Request your details be updated.

To edit your details:

  1. Click the button to the right of the menubar that says Logged in as [Name]

  2. From the menu that opens, click Profile

  3. You will be taken to the Profile Management page

  4. Login using your relevant email and password

    Manage Details
  5. You will see the Manage Details page

    • To update your name, click the Change personal details link

    • To update your primary email address, click the Change email address link

    • To update your backup email address, click the Change backup email address link

    • To update your mobile phone number, click the Change mobile phone number link

    • Please note: The last section on the page, Password lifetime, tells you when you last changed your password and when it will expire. Passwords must be changed every 90 days. See Password Requirements

  6. Once you have entered your changed details, click Submit (Please note: you can only change one contact detail at a time)

  7. An email with further instructions will be sent from noreply@logicly.com.au to the email address Logicly has on file for the user. An SMS with a verification code will also be sent to the mobile phone number on record. (Please note: This infromation will be sent to both the old and the new details to confirm the change)

    Reset Password Request
  8. Open the email sent from noreply@logicly.com.au and open the link in the email

  9. Enter the verification code you were sent via SMS

    User Verification
  10. Click Submit

Request your details be updated

If you can’t access your profile, contact the Logicly Support Team so that your records can be updated. Depending on the application you may be asked to arrange for a letter of authority stating the change(s) you require.

Password Requirements

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every twelve months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

Passwords must:

Use a strong random password or a passphrase. In either case this must be at least 14 characters. Random passwords are best suited to users relying on a password manager as they can be generated by the password manager and need not be remembered. Use a passphrase if it must be remembered.

When using a passphrase ensure that they aren’t easily guessable by:

  • Using at least 4 random words. e.g. “magpie knuckle asteroid penance”

  • Not using a list of categorised words. e.g. “apple kiwi melon pear”

  • Not using a real sentence in a natural language. e.g. “The quick brown fox”

  • Not using well known phrases such as those constructed from song lyrics, movies, literature or any other publicly available material. e.g. “super califragilistic expialidocious”

Please note: Users will be reminded via an email sent from noreply@logicly.com.au 14 days prior to their password expiry date, and on Logicly application login 7 days prior to their password expiry - See Password Expiry Notifications.

If a password expires the user will not be able to access the Logicly application until they reset their password - See Forgotten or Expired Password.

Password Expiry Notifications

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every twelve months.

Users will be reminded via an email sent from noreply@logicly.com.au each day for 14 days prior to their password expiry date, and will also be reminded on application login 7 days prior to their password expiry.

It is quicker to reset your password before it expires. Passwords can be reset by clicking the password reset link, which will open https://auth.logicly.com.au/.

This link can be accessed in one of two ways:

  1. Either on the password reminder email; or

  2. On you applications sign in screen beneath the Sign in button.

When your profile management page opens, you will be shown this screen:

Please note: If you see the message “Password unacceptably weak” after entering your new password, the password is not of sufficient complexity. Please check the password requirements. (Current users have indicated they find it easier to create a password that is 13 or more characters to avoid the complexity requirements). If you receive a message that your current password is incorrect, please reset your password through the link, Forgotten or Expired Password.

  1. Click Submit

  2. You will receive confirmation when your new password has been successfully saved

    PMHC MDS Password Reset Success
  3. Log out of the profile management page

  4. Navigate back to your Logicly applications home screen and sign in

Forgotten or Expired Password

As required by the Australian Government’s Protective Security Policy Framework passwords must be changed every twelve months. If you do not change your password it will expire and you will not be able to login to the system without resetting your password.

If you have forgotten your password or it has expired:

  1. Navigate to https://auth.logicly.com.au/login

  2. Click Forgotten Password

    Resetting Password
  3. You will be prompted to enter your email address or user name recorded for your Logicly account

  4. Click the I’m not a robot checkbox

  5. Click Submit

  6. An email with further instructions will be sent from support@logicly.com.au to the email address Logicly has on file for the user. Additionally, if you have set a backup email, then an email will also be sent there.

  7. Open the email sent from noreply@logicly.com.au and open the link in the email

  8. This will open the Password reset window

    Password Reset
  9. Enter your new password

  10. Confirm your new password

  11. Click Submit

  12. Your password will be reset

  13. Logout of the profile management page

  14. Navigate back to your Logicly applications home screen and sign in

Account Blocked

To ensure security, the system blocks users who make too many incorrect attempts to access their account.

Account Blocked

When this ocurrs, an automated email will be sent to the email address Logicly has on file for the user.

Account Blocked Email Text
  1. Open the “Account blocked” email sent from support@logicly.com.au and follow the instructions in that email to unblock your account

  2. If your IP address is displayed correctly, click the Unblock button The system will confirm if the unblock was successful.

    Account Unblocked Success

Please note: Reset your password before attempting to log in again - See Forgotten or Expired Password.


Support centre

For further assistance using Logicly’s Authentication system our Support Team can be contacted via support@logicly.com.au or +61 3 9340 9000.